# Thippesha D
**ServiceNow Test Automation Specialist**

📞 70901 20237  |  ✉️ thippeshad95@gmail.com  |  🐙 [github.com/thippesh-d](https://github.com/thippesh-d)  |  💼 [linkedin.com/in/thippesha](https://linkedin.com/in/thippesha)  |  📍 Bengaluru, India

🌐 **Interactive resume:** [resume.thippesha.in](https://resume.thippesha.in)

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## Professional Experience

### Intime Tec *(ServiceNow Partner)* — Bengaluru, India
**Total: 3 Years 5 Months**

#### Software Engineer · Oct 2023 – Present *(2 Yrs 4 Mos)*

- Executed comprehensive end-to-end testing of ServiceNow applications, ensuring platform reliability and performance
- Developed and maintained automated test frameworks using Java Selenium, improving testing efficiency by 40%
- Orchestrated integration testing between ServiceNow and external systems, ensuring seamless data flow
- Generated detailed client reports and dashboards, providing actionable insights on system performance
- Architected comprehensive test suites for various ServiceNow modules including ITSM, ITOM, and CSM
- Led release testing initiatives, ensuring zero-defect deployments to production environments
- Implemented robust regression testing protocols to maintain application stability across updates

#### Junior Software Engineer · Oct 2022 – Oct 2023 *(1 Yr 1 Mo)*

- Performed comprehensive functional testing of ServiceNow applications across multiple instances
- Automated critical test scenarios using ServiceNow's Automated Test Framework (ATF)
- Validated integration points between ServiceNow and third-party systems using REST/SOAP APIs
- Conducted thorough REST API testing ensuring proper data exchange and system communications
- Delivered comprehensive test reports and metrics to stakeholders and clients

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### Pacecom Technologies Pvt Ltd — Bengaluru, India
**Total: 11 Months**

#### Trainee Engineer · Oct 2021 – Aug 2022

- Conducted manual testing of AI-powered applications, focusing on data accuracy and system behavior
- Identified and documented system defects with detailed reproduction steps and impact analysis
- Collaborated with development teams to resolve critical issues and improve application quality

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## Technical Expertise

| Area | Skills |
|---|---|
| **ServiceNow Modules** | Catalog Items, Asset Lifecycle, Incident, Change, Problem, ITSM Testing |
| **Testing Methodologies** | Regression, Release, Upgrade, Smoke, Sanity, API Testing (REST/SOAP) |
| **Test Automation** | Java Selenium, ServiceNow ATF, CI/CD Integration, E2E Automation |
| **Quality Assurance** | Functional, Integration, E2E Testing, Defect Management, Test Design |
| **Tools & Technologies** | Java, Selenium WebDriver, Git, GitHub, Linux CLI, HTML/CSS/JS, HTMX |
| **ServiceNow Expertise** | Platform Admin, Instance Mgmt, Integrations, Update Sets, Workflows, Client Scripts |

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## Professional Certifications

| Certification | Issuer | Date | Credential ID |
|---|---|---|---|
| ITIL Foundation Level | PeopleCert | Nov 2024 | GR671714965TD |
| ServiceNow Certified System Administrator | Nasscom FutureSkills | Sep 2023 | FSP/2024/7/4940852 |
| Certified ScrumMaster (CSM) | Scrum Alliance | Jun 2023 | 1803461 |

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## Core Competencies

Agile Leadership · Problem Resolution · System Analysis · Team Collaboration · Process Optimization · Client Relations

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## Education

**Bachelor of Engineering — Electronics & Communication**  
Visvesvaraya Technological University, Belagavi, India · Graduated 2021  
*Relevant Coursework: Software Engineering, System Design, Digital Communications*

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*Last updated: April 2026 · Interactive version with dark mode, rotating engineering principles, and timeline view at [resume.thippesha.in](https://resume.thippesha.in)*