Thippesha D
ServiceNow Test Automation Specialist
70901 20237
thippeshad95@gmail.com
github.com/thippesh-d
linkedin.com/in/thippesha
Bengaluru, India
resume.thippesha.in
Professional Experience
Intime Tec — ServiceNow Partner
Oct 2021 – Present | 3 Yrs 5 Mos
Bengaluru, India
Software Engineer (Oct 2023 – Present)
- Executed end-to-end testing of ServiceNow applications ensuring platform reliability and performance
- Developed and maintained automated test frameworks using Java Selenium, improving efficiency by 40%
- Orchestrated integration testing between ServiceNow and external systems ensuring seamless data flow
- Architected test suites for ITSM, ITOM, and CSM modules; led release testing for zero-defect deployments
- Generated detailed client dashboards and implemented regression testing protocols across updates
Junior Software Engineer (Oct 2022 – Oct 2023)
- Automated test scenarios using ServiceNow's Automated Test Framework (ATF)
- Validated integration points between ServiceNow and third-party systems using REST/SOAP APIs
- Delivered comprehensive test reports and metrics to stakeholders and clients
Pacecom Technologies Pvt Ltd
Oct 2021 – Aug 2022 | 11 Mos
Bengaluru, India
Trainee Engineer
- Conducted manual testing of AI-powered applications focusing on data accuracy and system behavior
- Identified and documented system defects with detailed reproduction steps and impact analysis
- Collaborated with development teams to resolve critical issues and improve application quality
Technical Expertise
ServiceNow Modules
- Catalog Items Management
- Asset Lifecycle Management
- Incident Management
- Change & Problem Management
- ITSM Platform Testing
Testing Methodologies
- Regression & Release Testing
- Upgrade & Smoke Testing
- Sanity & Functional Testing
- API Testing (REST / SOAP)
- End-to-End Testing
Automation & Tools
- Java Selenium Framework
- ServiceNow ATF
- CI/CD Integration
- Git & GitHub
- REST API Testing Tools
ServiceNow Expertise
- Platform Administration
- Instance Management
- Update Set Management
- Workflows & Integrations
- Client Scripts & Business Rules
Quality Assurance
- Integration Testing
- Defect Management
- Test Case Design
- Test Documentation
- Performance Testing
Technologies
- Java & Selenium WebDriver
- Linux Command Line
- HTML, CSS, JavaScript
- XPath & CSS Selectors
- HTMX
Professional Certifications
ITIL Foundation Level
PeopleCert · Nov 2024
ID: GR671714965TD
ServiceNow Certified System Administrator
Nasscom FutureSkills · Sep 2023
ID: FSP/2024/7/4940852
Certified ScrumMaster (CSM)
Scrum Alliance · Jun 2023
ID: 1803461
Core Competencies
Education
Bachelor of Engineering — Electronics & Communication
Visvesvaraya Technological University, Belagavi, India · Graduated 2021
Relevant Coursework: Software Engineering · System Design · Digital Communications