Professional Experience
Intime Tec ServiceNow Partner
Bengaluru, India
3 Years 5 Months
Software Engineer
October 2023 - Present (2 Year 4 Months)
- Executed comprehensive end-to-end testing of ServiceNow applications, ensuring platform reliability and performance
- Developed and maintained automated test frameworks using Java Selenium, improving testing efficiency by 40%
- Orchestrated integration testing between ServiceNow and external systems, ensuring seamless data flow
- Generated detailed client reports and dashboards, providing actionable insights on system performance
- Architected comprehensive test suites for various ServiceNow modules including ITSM, ITOM, and CSM
- Led release testing initiatives, ensuring zero-defect deployments to production environments
- Implemented robust regression testing protocols to maintain application stability across updates
Junior Software Engineer
October 2022 - October 2023 (1 Year 1 Month)
- Performed comprehensive functional testing of ServiceNow applications across multiple instances
- Automated critical test scenarios using ServiceNow's Automated Test Framework (ATF)
- Validated integration points between ServiceNow and third-party systems using REST/SOAP APIs
- Conducted thorough REST API testing ensuring proper data exchange and system communications
- Delivered comprehensive test reports and metrics to stakeholders and clients
Pacecom Technologies Pvt Ltd
Bengaluru, India
11 Months
Trainee Engineer
October 2021 - August 2022 (11 Months)
- Conducted manual testing of AI-powered applications, focusing on data accuracy and system behavior
- Identified and documented system defects with detailed reproduction steps and impact analysis
- Collaborated with development teams to resolve critical issues and improve application quality
Technical Expertise
ServiceNow Modules
- Catalog Items Management
- Asset Lifecycle Management
- Incident Management
- Change Management
- Problem Management
- ITSM Platform Testing
Testing Methodologies
- Regression Testing
- Release Testing
- Upgrade Testing
- Smoke Testing
- Sanity Testing
- API Testing (REST/SOAP)
Test Automation
- Java Selenium Framework
- ServiceNow ATF (Automated Test Framework)
- Test Script Development
- CI/CD Integration
- Performance Testing
- End-to-End Automation
Quality Assurance
- Functional Testing
- Integration Testing
- End-to-End Testing
- Defect Management
- Test Case Design
- Test Documentation
Tools & Technologies
- Java & Selenium WebDriver
- Git & GitHub
- Linux Command Line
- HTML, CSS, JavaScript
- XPath & CSS Selectors
- REST API Testing Tools
ServiceNow Expertise
- ServiceNow Platform Administration
- Instance Management
- ServiceNow Integrations
- Update Set Management
- ServiceNow Workflows
- Client Scripts & Business Rules
Professional Certifications
ITIL Foundation Level
Issued By: PeopleCert
Date: November 2024
Credential ID: GR671714965TD
Industry standard for IT Service Management practices
ServiceNow Certified System Administrator
Issued By: Nasscom FutureSkills
Date: September 2023
Credential ID: FSP/2024/7/4940852
Expertise in ServiceNow platform administration and configuration
Certified ScrumMaster (CSM)
Issued By: Scrum Alliance
Date: June 2023
Credential ID: 1803461
Agile project management and team leadership certification
Core Competencies
Agile Leadership
Problem Resolution
System Analysis
Team Collaboration
Process Optimization
Client Relations
Education
Bachelor of Engineering in Electronics and Communication
Institution: Visvesvaraya Technological University, Belagavi, India
Graduation Year: 2021
Relevant Coursework: Software Engineering, System Design, Digital Communications